Hear from Our Customers
When your pipes leak at 2 AM or your drain backs up during dinner prep, you need a plumber who shows up and fixes it properly the first time. You get back to your normal routine without the stress of wondering if the problem will return next week.
No more dealing with plumbers who quote one price then tack on “unexpected” charges. No more waiting around for callbacks that never come. You know exactly what you’re paying before any work starts, and you get a full year warranty on labor so the repair actually lasts.
Your home stays comfortable and functional because the plumbing system works the way it should. Water flows where it’s supposed to go, drains clear properly, and you’re not dealing with emergency situations that could have been prevented with proper maintenance.
Emma Plumbing started in new construction but we’ve shifted our focus to what Billerica homeowners actually need most: reliable service and repairs. We know the plumbing challenges that come with Massachusetts homes, from frozen pipes in harsh winters to the older plumbing systems common in this area.
You’re working with licensed professionals who carry proper insurance and follow Massachusetts plumbing codes. We’re not the cheapest option in town, but we’re the one that shows up on time, gives you straight answers, and stands behind our work with real warranties.
Our team understands that plumbing problems don’t stick to business hours. That’s why we offer 24/7 emergency service without the premium pricing games that some companies play.
When you call, you talk to someone who can actually help you, not an answering service reading from a script. We ask the right questions to understand what’s happening and give you a realistic timeframe for when we can be there.
Before we start any work, you get upfront pricing in writing. No hourly rates that mysteriously balloon, no “diagnostic fees” that disappear into the final bill. You know exactly what the repair will cost before we touch anything.
We fix the problem using quality parts and proper techniques, not quick patches that fail in six months. Every repair comes with our warranty, and we clean up the work area when we’re done. You get a working plumbing system and peace of mind that it’s going to stay that way.
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Every service call includes a thorough assessment of the problem, not just a quick fix of the obvious symptom. We look for underlying issues that could cause future problems and give you honest recommendations about what needs attention now versus what can wait.
Billerica’s mix of newer developments and older homes means we see everything from modern PEX installations to original cast iron that’s been in place for decades. We stock parts for both and know the specific challenges that come with Massachusetts plumbing systems, including proper winterization and code compliance.
New customers get a free main sewer line camera inspection to identify potential issues before they become expensive emergencies. It’s our way of helping you understand your plumbing system and avoid the kind of surprise failures that flood basements and damage property.
Emergency plumbing costs depend on the specific problem, but we don’t charge premium rates for after-hours calls like many companies do. A typical drain cleaning runs $150-300, while pipe repairs usually range from $200-600 depending on location and complexity.
You’ll know the exact cost before we start any work. We give you written pricing upfront, so there are no surprises when the job is done. Most emergency repairs in Billerica homes fall into predictable ranges, and we can often give you a solid estimate over the phone based on your description of the problem.
Yes, we back our labor with a full one-year warranty, and drain cleaning comes with a 7-day guarantee. If the same problem comes back within the warranty period, we return and fix it at no charge.
This isn’t just a feel-good promise. We use quality parts and proper installation techniques because we know we’ll be the ones coming back if something fails. Most plumbing companies offer 30-90 day warranties if they offer any warranty at all, but we stand behind our work for a full year because we’re confident in what we do.
Absolutely. We’re fully licensed by the Massachusetts Board of State Examiners of Plumbers and Gas Fitters, and we carry proper liability insurance. Massachusetts requires licensing for good reason – improper plumbing work can create serious safety hazards including cross-connections that contaminate water supplies and pressure relief valve problems that can cause explosions.
You can verify any plumber’s license by calling the state board at 617-727-9952. We’re happy to provide our license numbers and insurance information before starting any work. Working with unlicensed plumbers might save money upfront, but it often leads to expensive problems later and can void your homeowner’s insurance if something goes wrong.
We service all of Billerica, including North Billerica, and surrounding communities in Middlesex County. Our service area covers both residential and commercial properties, from single-family homes to apartment complexes and small businesses.
Response times vary by location, but we typically reach most Billerica addresses within 2 hours for emergency calls. For scheduled service, we can usually accommodate same-day or next-day appointments depending on your availability and the complexity of the work needed.
Yes, we work on both residential homes and commercial properties. Our experience ranges from single-family house repairs to larger commercial projects, including work with property management companies that need ongoing maintenance contracts.
Commercial plumbing often involves more complex systems and stricter code requirements, but our team has the licensing and experience to handle both. We’re particularly good at working with property managers who need reliable service and transparent pricing for multiple properties.
We do offer maintenance services, and we strongly recommend them for avoiding expensive emergency repairs. Regular maintenance catches small problems before they become big ones, and it’s especially important in Massachusetts where freezing temperatures can cause serious damage to plumbing systems.
Our maintenance service includes checking for leaks, testing water pressure, inspecting visible pipes for corrosion or damage, and ensuring proper winterization. For new customers, we include a free main sewer line camera inspection to identify potential issues in your main drainage system. Preventative maintenance typically costs a fraction of what you’d pay for emergency repairs.
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