Hear from Our Customers
You get back to your normal routine without the stress of plumbing disasters. No more dealing with overflowing toilets at midnight or discovering surprise water damage from hidden leaks.
When your plumbing works the way it should, you stop worrying about the next emergency. You have reliable hot water, drains that actually drain, and the confidence that comes from working with professionals who do the job right the first time.
That peace of mind is what you get when you choose a plumbing contractor who puts your needs first, explains everything clearly, and backs their work with real warranties.
Emma Plumbing And Drain Services has been solving plumbing problems for Hanover homeowners since 2007. We’ve seen every type of plumbing issue these older New England homes can throw at us, from frozen pipes in harsh Massachusetts winters to aging cast iron that finally gives up.
What sets us apart is simple: we tell you exactly what’s wrong, what it costs to fix, and we guarantee our work. No surprise fees, no upselling services you don’t need, no leaving you guessing about what happened or what comes next.
We’ve built our reputation one satisfied customer at a time, focusing on the kind of service we’d want for our own families. When you’re dealing with a plumbing emergency or just need reliable repairs, you want someone who shows up when they say they will and fixes it right.
First, we listen to what’s happening and ask the right questions to understand your plumbing issue. Whether you call for an emergency or schedule regular maintenance, we show up on time and ready to work.
Next, we diagnose the problem thoroughly using professional equipment like camera inspections when needed. We explain what we found in plain English and give you an upfront price before we start any work. No hidden fees, no surprise charges after the job is done.
Then we fix it right using quality parts and proven techniques. We clean up our work area and test everything to make sure your plumbing is working properly. Before we leave, we walk you through what we did and answer any questions you have.
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You get comprehensive plumbing repair and maintenance services designed specifically for Hanover’s housing challenges. Many homes here were built decades ago, which means dealing with older pipe materials, shifting foundations, and systems that weren’t designed for today’s usage patterns.
Our services include drain cleaning and unclogging, leak detection and repair, water heater installation and service, toilet and fixture repairs, and emergency plumbing response. We also offer preventative maintenance to catch small problems before they become expensive disasters.
For new customers, we provide a free main sewer line camera inspection to identify potential issues and give you a clear picture of your home’s plumbing condition. This helps you make informed decisions about maintenance and repairs, rather than getting caught off guard by sudden failures.
We provide 24/7 emergency plumbing services and typically respond within hours of your call, depending on the severity of the situation and current demand. Plumbing emergencies like burst pipes, overflowing toilets, or gas leaks get priority response because we understand the damage that can happen when you wait.
When you call our emergency line, you’ll speak with someone who can assess the urgency of your situation and dispatch a technician accordingly. For true emergencies that could cause property damage or safety issues, we aim to have someone at your door as quickly as possible.
We keep our emergency response vehicles fully stocked with common repair parts and professional equipment, so we can often complete repairs on the first visit rather than making you wait for a return trip.
The biggest difference is our upfront, transparent pricing policy and our commitment to actually fixing problems rather than just treating symptoms. We tell you exactly what the repair will cost before we start work, so you never get hit with surprise charges or inflated bills.
We also back our work with real warranties: one year on labor and seven days on drain cleaning services. Most contractors won’t stand behind their work like this because they’re not confident in their repairs or they use shortcuts to maximize profits.
Our focus is on building long-term relationships with Hanover homeowners, not maximizing revenue from each service call. That means we recommend only the repairs you actually need and explain your options clearly so you can make informed decisions about your home’s plumbing.
Yes, preventative maintenance is especially important for Hanover’s older homes, and we offer comprehensive inspection and maintenance services designed specifically for aging plumbing systems. Many homes here have original plumbing from the 1950s, 60s, and 70s that requires different care than newer systems.
Our maintenance service includes checking for early signs of pipe deterioration, testing water pressure, inspecting fixtures for wear, and identifying potential problems before they become expensive emergencies. We also provide free main sewer line camera inspections for new customers to give you a clear picture of your system’s condition.
Regular maintenance typically catches small issues like minor leaks, slow drains, or worn fixtures while they’re still inexpensive to fix. This saves you money in the long run and helps avoid the inconvenience and potential property damage that comes with plumbing failures.
Call our 24/7 emergency line immediately at the number on our website. We maintain round-the-clock availability because plumbing emergencies don’t wait for convenient times, and the damage from waiting can be extensive and expensive.
For immediate safety issues like gas leaks, turn off the main gas valve if you can safely access it and leave the building before calling us. For water emergencies like burst pipes, locate and turn off your main water shutoff valve to minimize damage while you wait for our technician to arrive.
Our emergency technicians carry fully stocked service vehicles and have the experience to handle most common plumbing emergencies on the first visit. We don’t charge extra fees for nights, weekends, or holiday service calls because we believe emergency plumbing service should be accessible when you need it most.
We provide upfront, transparent pricing based on the actual work required to fix your plumbing problem properly. After diagnosing the issue, we explain what needs to be done and give you a clear price before starting any work, so you can make an informed decision without pressure.
Our pricing includes quality parts, professional labor, and cleanup, with no hidden fees or surprise charges added later. We believe you should know exactly what you’re paying for and why, rather than getting a vague estimate that balloons into a much larger bill.
For larger projects or multiple repairs, we’ll provide a detailed written estimate that breaks down the costs so you understand what each part of the job involves. We’re happy to explain our pricing and answer questions about why certain repairs are necessary for your home’s specific plumbing system.
We provide a one-year warranty on labor for most plumbing repairs and installations, plus a seven-day warranty specifically on drain cleaning services. These warranties cover our workmanship and ensure that if something goes wrong with our repair, we’ll come back and fix it at no additional cost to you.
Our warranties are straightforward with no fine print designed to avoid responsibility. If you have an issue with work we’ve completed within the warranty period, just call us and we’ll schedule a time to come out and make it right.
We stand behind our work because we use proper repair techniques, quality parts, and experienced technicians who take pride in doing the job right the first time. Most plumbing problems we fix stay fixed, but when they don’t, our warranty ensures you’re protected without having to pay twice for the same repair.
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