Hear from Our Customers
You want your plumbing to work invisibly in the background. No leaks, no clogs, no surprises on the bill.
That’s exactly what you get when we’re done. Your pipes flow properly, your water heater delivers hot water when you need it, and your drains clear completely. You go back to forgetting about your plumbing because it just works.
We don’t create more problems while fixing the original one. We don’t discover mysterious “additional issues” halfway through the job. We diagnose the real problem, fix it with quality parts, and back it with real warranties so you can move on with your life.
Emma Plumbing And Drain Services has been solving plumbing problems for Norfolk County homeowners since 2007. We understand the unique challenges that come with older New England homes and the plumbing systems that serve them.
Our licensed and insured team knows Norwood’s neighborhoods, from the historic homes near the town center to the newer developments. We’ve seen how winter freezes affect pipes in this area, how older cast iron systems behave, and what solutions actually last in Massachusetts weather.
You’re not just another service call to us. We’re building relationships with homeowners who want honest work, fair pricing, and plumbers who show up when they say they will.
When you call Emma Plumbing, we start by understanding exactly what’s happening. Is this an emergency that needs immediate attention, or can we schedule a time that works for you? We ask the right questions so we arrive prepared with the tools and parts most likely needed.
Our licensed plumber shows up on time and performs a thorough diagnosis. We explain what we found, what needs to be repaired or replaced, and provide upfront pricing before starting any work. You’ll understand exactly what you’re paying for and why it’s necessary.
Once you approve the work, we complete the repair efficiently and test everything to ensure it’s working properly. We clean up our work area and explain what we did, plus any maintenance tips to help prevent future issues.
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Our comprehensive plumbing services cover everything your Norwood home needs. From emergency repairs to planned maintenance, we handle drain cleaning, water heater service, pipe repairs, fixture installations, and leak detection.
Norwood’s mix of historic and newer homes presents unique plumbing challenges. Older homes often have cast iron pipes that need specialized repair techniques, while newer construction may have different fixture requirements. We understand these local nuances and come prepared with the right solutions.
We also provide free main sewer line camera inspections for new customers. This preventative service helps identify potential problems before they become expensive emergencies, giving you valuable insight into your home’s plumbing health and helping you plan for any needed maintenance.
We provide 24/7 emergency plumbing services throughout Norwood and Norfolk County. For true emergencies like burst pipes, sewer backups, or major leaks, we typically respond within 1-2 hours.
When you call, we’ll assess the urgency of your situation and provide an accurate timeframe for arrival. We keep our emergency vehicles stocked with common repair parts to resolve many issues during the first visit, minimizing damage to your home and getting your plumbing restored quickly.
Our goal is to stop the problem immediately and prevent further damage while providing a permanent solution, not just a temporary fix.
Yes, we provide clear, upfront pricing before beginning any plumbing repair or installation. After diagnosing the problem, we explain exactly what needs to be done and provide a written estimate that includes labor, parts, and any additional materials required.
You’ll never receive surprise charges or discover “hidden problems” that dramatically increase your bill. Our goal is complete transparency so you can make informed decisions about your plumbing repairs without worrying about unexpected costs.
This upfront approach has been part of our business model since 2007 because we believe you deserve to know what you’re paying for before any work begins.
We stand behind our work with a comprehensive 1-year labor warranty on plumbing repairs and a 7-day warranty specifically on drain cleaning services. These warranties ensure that if an issue returns within the covered timeframe, we’ll come back and make it right at no additional charge.
Our warranties reflect our confidence in the quality of our workmanship and the parts we use. We’re not interested in quick fixes that fail after a few months – we want to solve your plumbing problem once and have it stay solved.
All warranty terms are clearly explained before work begins, so you know exactly what’s covered and for how long.
Yes, Emma Plumbing And Drain Services is fully licensed and insured to perform plumbing work throughout Massachusetts, including Norfolk County and Norwood. We maintain current licensing, insurance, and bonding to protect both our customers and our team.
This means you have recourse if anything goes wrong, and your homeowner’s insurance will recognize our work as professionally completed. We’re happy to provide proof of licensing and insurance before beginning any work in your home, giving you confidence that you’re working with legitimate professionals.
Our licensing ensures we stay current with Massachusetts plumbing codes and safety requirements, while our insurance protects your property during the repair process.
In the Norwood area, we frequently handle drain clogs, water heater issues, pipe repairs, and fixture replacements. Many homes in Norfolk County have older plumbing systems that require specialized knowledge to repair properly, particularly homes with cast iron pipes or outdated fixtures.
We also see seasonal issues like frozen pipes during Massachusetts winters and sump pump problems during heavy rains. The age and construction style of many Norwood homes can create unique challenges that require experienced local plumbers to address effectively.
Our team understands these regional plumbing characteristics and comes prepared with the right tools and replacement parts for the types of systems commonly found in Norwood neighborhoods.
Yes, we provide preventative plumbing maintenance designed to catch potential problems before they become expensive emergencies. This includes drain cleaning, water heater maintenance, pipe inspections, and system checks that help extend the life of your plumbing.
For new customers, we offer a free main sewer line camera inspection that provides valuable insight into your home’s plumbing health. This service helps identify developing issues like tree root intrusion, pipe deterioration, or blockages before they cause backups or major repairs.
Regular maintenance is particularly important for Norwood’s older homes, where small issues can quickly escalate into costly repairs if left unaddressed. Our maintenance approach focuses on preventing problems rather than just reacting to them.
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