Hear from Our Customers
When your pipes burst at 2 AM or your kitchen drain backs up during dinner prep, you need a plumber who shows up fast and fixes it right the first time. That’s exactly what you get with Emma Plumbing And Drain Services.
No more wondering if you’re getting ripped off or if the problem will come back next week. You get transparent pricing before we start, skilled technicians who know what they’re doing, and warranties that actually mean something.
Your home runs smoothly again. Your water flows where it should. Your stress disappears because you know you called the right people.
Emma Plumbing And Drain Services has been solving plumbing problems for Wayland residents since 2007. We understand the unique challenges of this MetroWest community – from aging pipes in older homes to the seasonal freeze-thaw cycles that can wreak havoc on your plumbing.
Our team of 5 skilled plumbers knows Wayland inside and out. We’ve seen it all, from the historic homes near the town center to the newer developments. Every job gets the same attention to detail and commitment to doing it right.
What sets us apart is simple: we treat your home like our own and your time like it matters. Because in a tight-knit community like Wayland, your reputation is everything.
First, you call us and we listen. Really listen. Not just to what’s broken, but to how it’s affecting your day and what you need to happen next.
Then we show up when we say we will – usually within hours, not days. Our plumber assesses the situation, explains what’s wrong in plain English, and gives you an upfront price before touching anything.
Finally, we fix it right using quality parts and proven methods. You get a warranty on our work, a clean workspace when we’re done, and the peace of mind that comes from knowing it’s actually fixed. No callbacks, no surprises, no excuses.
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Whether it’s a stubborn drain clog, a water heater on its last legs, or a sewer line that needs attention, we handle the full spectrum of plumbing services. Our hydro jetting equipment clears even the toughest blockages, and our camera inspection technology pinpoints problems without guesswork.
Wayland’s mix of older and newer homes presents unique challenges. The historic properties downtown often have original cast iron pipes that need careful handling, while newer developments might have different issues altogether. We’ve worked on both and know exactly what each situation requires.
Every new customer gets a free main sewer line camera inspection – because we’d rather prevent problems than just fix them after they happen. It’s that kind of forward thinking that keeps Wayland homeowners calling us first.
We provide 24/7 emergency plumbing service throughout Wayland and typically arrive within 1-2 hours of your call. Plumbing emergencies don’t wait for business hours, and neither do we.
Our emergency response covers everything from burst pipes and sewer backups to water heater failures and major leaks. We keep fully stocked trucks and experienced plumbers on call specifically for these situations.
The key is calling us immediately when you notice a problem. The sooner we can assess and address the issue, the less damage occurs to your home and the lower your overall costs will be.
Upfront pricing means you know exactly what you’ll pay before we start any work – no surprises, no hidden fees, no “discovering” additional problems once we’re already there. We assess the job, explain what needs to be done, and give you a firm price.
This approach protects you from the common industry practice of low initial estimates that balloon into much higher final bills. With Emma Plumbing, the price we quote is the price you pay.
If we discover additional issues during the work, we stop, explain the situation, and get your approval for any additional costs before proceeding. Your budget stays in your control.
Yes, we provide a 1-year warranty on all labor and a 7-day warranty specifically on drain cleaning services. These warranties cover both the quality of our workmanship and the parts we install.
If something goes wrong with our work within the warranty period, we return and fix it at no charge. This isn’t just about standing behind our work – it’s about giving you confidence that the job was done right the first time.
We also help you understand and register any manufacturer warranties on fixtures, water heaters, or other equipment we install, ensuring you get maximum protection on your investment.
Older Wayland homes, particularly those built before 1980, commonly experience issues with aging cast iron sewer lines, galvanized steel water lines, and outdated fixtures. These materials deteriorate over time, leading to leaks, reduced water pressure, and drainage problems.
We frequently see root intrusion in older sewer lines, especially in areas with mature trees. Galvanized pipes often develop internal corrosion that restricts water flow and can affect water quality.
The good news is that modern replacement materials like PEX piping and PVC sewer lines are more durable and longer-lasting than what was originally installed. We can often solve decades-old problems with targeted upgrades rather than complete system overhauls.
Slow drains, gurgling sounds, or water backing up in multiple fixtures usually indicate a drain cleaning issue that hydro jetting can resolve. However, recurring clogs, sewage odors, or wet spots in your yard might signal more serious sewer line problems.
Our free camera inspection for new customers can definitively identify the issue. The camera shows us exactly what’s happening inside your pipes – whether it’s buildup that cleaning can handle or damage that requires repair.
Don’t wait if you’re experiencing multiple drain issues simultaneously. This often indicates a main line problem that will only get worse and more expensive if left untreated.
For burst pipes, immediately shut off your main water supply – usually located near where the water line enters your home or by the street. Move valuables away from the affected area and try to contain water with buckets or towels.
For sewer backups, avoid using any plumbing fixtures and keep family and pets away from the affected area. Don’t attempt to clear the blockage yourself, as this can worsen the situation.
For water heater issues, turn off the power (electric) or gas supply and the water supply to the unit. Never attempt repairs on water heaters yourself – the combination of water, electricity, and high pressure can be dangerous.
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