Hear from Our Customers
When your pipes burst at 2 AM or your drain backs up right before company arrives, you need a plumber who shows up fast and fixes it right. You get transparent pricing before any work starts, so there are no surprise bills when the job’s done.
Our plumbers don’t just patch the problem and leave. We find what’s actually causing the issue and fix it properly, so you’re not calling someone else next month. That’s why we back our work with a full year warranty on labor and seven days on drain cleaning.
Whether it’s a leaky faucet that’s driving you crazy or a sewer line that needs attention, you’ll know exactly what needs to be done and what it costs upfront. No games, no pressure, no inflated bills.
We’ve been serving Wellesley homeowners and businesses since 2007. We started in new construction, which taught us how plumbing systems should work when they’re built right.
Now we focus on service and repairs because that’s where homeowners really need help. Wellesley has beautiful older homes, many built in the 1950s or earlier, and they need plumbers who understand how these systems were designed and how they’ve changed over the decades.
Our team knows the difference between a quick fix and a lasting solution. We’re licensed, insured, and we stand behind our work because we plan to be here for the long haul.
When you call, we listen to what’s happening and give you a realistic timeframe for when we can get there. For emergencies, that’s usually within an hour or two.
Our plumber arrives, assesses the situation, and explains exactly what’s wrong in plain English. Before touching anything, you get an upfront price for the repair. If you approve, we get to work. If not, you don’t pay anything except a service call fee.
We clean up after ourselves and test everything to make sure it’s working properly. Then we walk you through what we did and give you tips to prevent the same problem from happening again. You get a warranty on the work, and our number for any follow-up questions.
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Plumbing emergencies don’t wait for business hours. Burst pipes, backed-up sewers, and water heater failures can happen anytime, and the damage gets worse every minute you wait.
That’s why we offer true 24/7 emergency service throughout Wellesley. Whether it’s a frozen pipe on a January night or a clogged main line on a Sunday morning, we’re ready to respond. Wellesley’s mix of historic and newer homes means we see everything from century-old cast iron pipes to modern PEX installations.
For new customers, we include a free main sewer line camera inspection with emergency calls. This helps us spot potential problems before they become expensive disasters. It’s our way of introducing you to the thorough service that keeps our customers coming back.
Emergency plumbing calls typically start with a service fee that covers our trip to your home and initial diagnosis. This fee is usually applied toward the cost of any repairs we perform.
For most emergency repairs like fixing leaks, unclogging drains, or replacing burst pipes, you’re looking at costs between $200 and $800, depending on the complexity of the problem. More extensive issues like main sewer line repairs can run higher, but we’ll always give you an exact price before starting any work.
We believe in transparent pricing, so you’ll know what you’re paying before we start. No surprises when the bill comes, and no inflated “emergency rates” just because it’s after hours or on a weekend.
Absolutely. Wellesley has an incredible mix of home styles and ages, from historic estates built in the early 1900s to modern construction in newer developments like Wellesley Green.
Older homes often have unique plumbing challenges—cast iron pipes, galvanized steel lines, or systems that have been modified multiple times over the decades. We understand how these systems work and how to repair them while respecting the character of the home.
Newer homes typically have more standardized plumbing, but they can still have issues with installation quality or material defects. Our experience with new construction helps us quickly identify and fix these problems correctly the first time.
We back all our labor with a full one-year warranty. If something we installed or repaired fails within a year due to our workmanship, we’ll come back and fix it at no charge.
For drain cleaning services, we provide a seven-day warranty. If the same drain clogs again within a week of our service, we’ll return and clear it again for free. This covers situations where there might be residual buildup we didn’t catch the first time.
Our warranties don’t cover normal wear and tear or damage caused by misuse, but they do give you peace of mind that our work will hold up. We’re not interested in band-aid fixes that fail in a few months—we want to solve your plumbing problems for good.
Yes, we work with both residential homeowners and commercial property managers throughout Wellesley. Our commercial services include routine maintenance, emergency repairs, and installation of new fixtures and systems.
We’re particularly experienced with service contracts for property management companies who need reliable, ongoing plumbing support. These contracts help prevent small problems from becoming expensive emergencies and keep your properties running smoothly.
Whether it’s a small office building, retail space, or multi-unit residential property, we understand the urgency of commercial plumbing issues and respond accordingly. Downtime costs money, so we work efficiently to get your business back up and running.
First, try to stop the water if possible. Know where your main water shutoff valve is located—it’s usually near where the water line enters your house. If you can’t find it or can’t turn it off, don’t panic.
For burst pipes, turn off the water and electricity to the affected area if there’s standing water. For backed-up sewers, stop using all drains and toilets in the house. For water heater problems, turn off the power or gas supply to the unit.
Then call us immediately. We’ll talk you through any additional steps to minimize damage while we’re on our way. Remember, the faster you act, the less damage you’ll have to deal with later. We’re available 24/7 and typically arrive within an hour for true emergencies.
Larger companies often treat you like a number—they send whoever’s available, charge standard rates regardless of the actual work required, and move on to the next job. We take a different approach.
When you call Emma Plumbing, you’re working with a local Wellesley business that depends on satisfied customers and referrals. We take the time to understand your specific situation, explain what we’re doing and why, and make sure you’re completely satisfied before we leave.
Our pricing is transparent and fair. We don’t have the overhead of massive advertising campaigns or corporate offices, so we can focus our resources on quality work and customer service. Plus, we’re small enough to remember you when you call back, but experienced enough to handle any plumbing challenge your home can throw at us.
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