Hear from Our Customers
When your plumbing works the way it should, you don’t think about it. Hot water flows when you turn the handle. Drains clear without backing up. Your toilet flushes reliably every time.
That’s what happens when you work with a licensed plumbing contractor who knows what we’re doing. Since 2007, we’ve been solving plumbing problems for Hanover homeowners and businesses—not just patching them temporarily.
You get upfront pricing before any work starts, so there are no surprises on your bill. You get warranties that actually mean something: one full year on labor and seven days on drain cleaning. And you get the peace of mind that comes from working with professionals who treat your home like our own.
Emma Plumbing started in 2007 focusing on new construction plumbing. Now we’re bringing that same attention to detail to plumbing repairs and service calls throughout Hanover and the South Shore.
With five experienced team members, we’re large enough to handle your emergency at 2 AM but small enough that you’re not just another number. We know Hanover’s mix of older homes with aging galvanized pipes and newer construction with different maintenance needs.
We’ve built relationships with property management companies who trust us with ongoing contracts—the kind of trust that only comes from consistently showing up and doing the work right.
When you call Emma Plumbing, you get a real person who listens to what’s happening. We ask the right questions to understand your situation and give you a realistic timeframe for getting someone to your property.
Our plumber arrives with the tools and parts needed for most common repairs. We assess the problem, explain what’s wrong in plain language, and give you upfront pricing before starting any work. No hidden fees, no surprise charges, no “we’ll need to come back tomorrow with a different part.”
Once the work is complete, we test everything to make sure it’s working properly and clean up after ourselves. You get a warranty in writing, and we’re available 24/7 if something isn’t right.
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We handle everything from leaky faucets to complete sewer line replacements. Emergency repairs, routine maintenance, fixture installations, water heater service—we’ve seen it all in Hanover’s diverse housing stock.
Every new customer gets a free main sewer line camera inspection, which helps identify potential problems before they become expensive emergencies. This is especially valuable in Hanover, where older homes often have aging underground pipes that can cause major headaches if they fail unexpectedly.
For property managers and business owners, we offer service contracts that provide priority scheduling and predictable maintenance costs. These contracts have proven popular with local businesses who can’t afford plumbing downtime during operating hours.
Emergency plumbing rates in Hanover typically include a service call fee plus hourly labor, with most repairs falling between $200-$600 depending on the complexity. We provide upfront pricing before starting work, so you know exactly what you’ll pay.
Emergency calls often involve issues like burst pipes, water heater failures, or severely clogged drains that can’t wait until regular business hours. While emergency service does cost more than scheduled repairs, addressing these problems immediately prevents water damage that could cost thousands to repair.
Our 24/7 emergency service covers all of Hanover and surrounding areas. We arrive with fully stocked trucks to handle most common emergency repairs on the first visit, which saves you from multiple service calls and additional fees.
Yes, we provide a one-year warranty on labor and a seven-day warranty on drain cleaning services. These warranties cover the workmanship and ensure that if something goes wrong with the repair, we’ll come back and fix it at no additional charge.
The labor warranty covers issues that arise from the installation or repair work itself, not normal wear and tear or damage from other causes. For drain cleaning, the seven-day warranty means that if the same drain clogs again within a week, we’ll return to clear it without charging another service fee.
All warranties are provided in writing when the work is completed. This gives you documentation to keep with your home maintenance records and ensures there’s no confusion about what’s covered if you need to use the warranty.
Absolutely. Many of Hanover’s older homes have galvanized pipes that are reaching the end of their useful life, typically after 40-70 years of service. We have extensive experience working with these aging systems and can recommend the best approach for your specific situation.
Galvanized pipes often develop problems like reduced water pressure, rust-colored water, or frequent leaks as the metal corrodes from the inside. Rather than just patching leaks as they appear, we can assess the overall condition of your plumbing system and help you plan for strategic replacements that make financial sense.
We work with homeowners to prioritize which sections need immediate attention versus what can wait, helping you spread the cost over time while ensuring your most critical plumbing functions reliably. This approach is especially important in Hanover’s older neighborhoods where complete replumbing can be a significant investment.
If you discover frozen pipes, turn off the main water supply immediately and call our 24/7 emergency line. Don’t attempt to thaw the pipes yourself with open flames or high heat, as this can cause the pipes to burst or create a fire hazard.
Hanover’s cold winters regularly cause pipe freezing, especially in older homes with inadequate insulation around plumbing. When water freezes, it expands and puts tremendous pressure on the pipe walls, often causing splits or joint failures that lead to significant water damage once the ice melts.
We have the proper equipment to safely thaw frozen pipes and can quickly assess whether any damage has occurred. We can also identify vulnerable areas in your plumbing system and recommend preventive measures like pipe insulation or heat tape to prevent future freezing problems.
Yes, we have ongoing service contracts with several property management companies in the Hanover area. These contracts provide priority scheduling for emergency calls and predictable maintenance costs that help property managers budget effectively.
Property management companies need plumbing contractors who understand the unique challenges of maintaining rental properties and commercial buildings. This includes responding quickly to tenant emergencies, working around occupied units, and providing detailed documentation for maintenance records and insurance claims.
Our service contracts typically include regular maintenance visits, priority emergency response, and discounted rates for routine repairs. This approach helps prevent small problems from becoming major expenses while ensuring tenants have reliable plumbing service when they need it.
Our free main sewer line camera inspection uses specialized equipment to visually examine the inside of your sewer line from your house to the street connection. This service helps identify potential problems like tree root intrusion, pipe damage, or blockages before they cause backups or expensive repairs.
The inspection includes a recorded video that shows the actual condition of your pipes, along with a written report explaining any issues we discover. This documentation is valuable for homeowners who want to understand their property’s plumbing infrastructure or need evidence for insurance claims or home sales.
We offer this free inspection to new customers as a way to introduce our services while providing genuine value. Many homeowners in Hanover have never seen the inside of their sewer lines, and this inspection often reveals maintenance needs or potential problems that can be addressed proactively rather than waiting for an emergency.
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