Hear from Our Customers
Your water flows exactly how it should. Your drains clear completely without backing up again next week. Your water heater delivers hot water when you turn the handle.
That’s what happens when you work with licensed professionals who understand Norfolk County homes inside and out. We know these older New England properties present unique challenges, from outdated pipe systems to layouts that require creative solutions.
You get upfront pricing before any work starts, so there’s never a surprise bill that makes your jaw drop. Our 1-year labor warranty and 7-day drain cleaning guarantee mean the job stays done.
Emma Plumbing And Drain Services has been handling plumbing challenges in Holbrook and throughout Norfolk County since 2007. We’ve built our reputation on showing up when we say we will and doing the work right the first time.
Our team understands the specific issues that come with older homes in this area. From cast iron stacks showing signs of rot to main sewer lines that need camera inspection, we’ve seen it all and know exactly how to handle it.
We’re locally owned and operated, which means when you call, you’re working with people who live and work in your community. That matters when you need someone you can trust with your home’s plumbing system.
You call, and someone actually answers. No phone tag, no waiting days for a callback. We ask the right questions to understand what’s happening and give you a realistic timeframe for when we can get there.
Our licensed plumber arrives on time in a clearly marked vehicle with the tools and parts needed for most common repairs. Before any work starts, you know exactly what needs to be done and what it costs. No surprises, no “we’ll figure it out as we go.”
Once the work is complete, we test everything to make sure it’s working properly and clean up after ourselves. You get a warranty on the work, so if something isn’t right, we come back and make it right.
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Plumbing emergencies don’t wait for business hours. That’s why we offer 24/7 emergency service throughout Holbrook and the surrounding Norfolk County area. Whether it’s 2 AM on a Sunday or during a holiday, we’re available to handle urgent plumbing situations.
Our emergency services cover everything from burst pipes and water heater failures to backed-up sewer lines and major leaks. We understand that in Massachusetts, especially during harsh winters, frozen pipes can create serious problems that need immediate attention.
For new customers, we provide a free main sewer line camera inspection to identify potential issues before they become expensive emergencies. This preventative approach helps Holbrook homeowners avoid costly repairs and gives them peace of mind about their plumbing systems.
Yes, Massachusetts law requires all plumbing work to be performed by licensed professionals. Homeowners cannot legally install, repair, or modify plumbing systems, even on their own property.
The only exceptions are minor repairs like fixing a leaky faucet or clearing a simple drain clog. Any work involving pipe installation, fixture replacement, or modifications that could affect public health must be done by a master or journeyman plumber licensed by the Massachusetts Board of State Examiners of Plumbers and Gas Fitters.
This law exists for good reason. Improperly installed plumbing can create serious safety hazards, including backflow problems that contaminate water supplies and faulty installations that can cause explosions or injuries.
Plumbing costs vary depending on the specific problem, but you should always get upfront pricing before any work begins. Be wary of contractors who can’t give you a clear estimate or who quote extremely high hourly rates.
Common repairs in Norfolk County homes range from simple drain clearing to more complex issues with older pipe systems. We provide transparent pricing with no hidden fees, so you know exactly what you’re paying before we start.
The best approach is to get multiple estimates from licensed contractors. This helps ensure you’re getting fair pricing and gives you confidence in your choice. Remember, the cheapest option isn’t always the best value if the work isn’t done properly.
Older homes in Norfolk County often have cast iron drain lines that can develop rust and blockages over time. Many also have outdated pipe systems that weren’t designed for modern water usage patterns.
During Massachusetts winters, frozen pipes are a frequent concern, especially in homes with inadequate insulation or pipes running through unheated areas. Sewer line issues are also common, as older clay or cast iron sewer pipes can crack or become infiltrated with tree roots.
Water heater problems occur regularly in older homes, both because the units themselves age out and because older electrical or gas connections may not meet current safety standards. That’s why we offer comprehensive inspections to identify potential issues before they become emergencies.
Yes, we stand behind our work with a 1-year labor warranty on plumbing repairs and installations. For drain cleaning services, we provide a 7-day warranty to ensure the problem is completely resolved.
Our warranties give you peace of mind that if something isn’t working properly after we complete the job, we’ll come back and make it right at no additional cost. This is part of our commitment to customer satisfaction and quality workmanship.
We also ensure all our work passes required inspections and meets Massachusetts plumbing codes. This protects both your safety and your property value, and it means you won’t have issues when it’s time to sell your home.
We provide 24/7 emergency service and typically respond to urgent calls within hours, depending on the situation and our current service load. True emergencies like burst pipes, major leaks, or sewer backups get priority response.
When you call with an emergency, we’ll assess the urgency of your situation and give you a realistic timeframe for when we can arrive. We understand that plumbing emergencies can cause significant damage if not addressed quickly.
Our emergency service covers all of Norfolk County, including Holbrook and surrounding communities. We keep our trucks stocked with common parts and tools so we can often resolve problems on the first visit, even during emergency calls.
First, locate your main water shutoff valve and turn off the water supply to prevent further damage. The shutoff is usually located near where the water line enters your home, often in the basement or crawl space.
For specific emergencies, take immediate action: if there’s a major leak, move valuables away from the water and try to contain it with buckets or towels. For sewer backups, avoid using any drains or toilets until we can assess the situation.
If you smell gas near a water heater or other gas appliance, leave the area immediately and call your gas company’s emergency line before calling us. Never try to fix gas-related plumbing issues yourself, as this can create serious safety hazards.
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