Hear from Our Customers
When your pipes burst at 2 AM or your water heater fails on Sunday, you need a plumbing contractor who actually shows up. That’s exactly what you get with Emma Plumbing.
You’re not dealing with a call center or getting bounced between different technicians. You’re working with the same local team that’s been handling Milton’s plumbing emergencies since 2007. We know the older homes in Milton Center and the newer developments—and we know how to fix what breaks.
Your time matters. Your home matters. That’s why we give you upfront pricing before we start, show up when we say we will, and back our work with real warranties that mean something.
We started Emma Plumbing in new construction but we’ve shifted our focus to what Milton homeowners actually need: reliable service and repair work. After 17 years in business, we’ve learned that most plumbing problems happen at the worst possible times.
That’s why we built our business around being available when you need us. Our licensed technicians understand Massachusetts plumbing codes and the unique challenges of Milton’s mix of historic colonials and modern homes.
We’re not the biggest plumbing company in the area, and that’s intentional. With our focused team of 5 employees, every customer gets the attention they deserve. No getting lost in the shuffle or dealing with different people every time you call.
First, we actually answer our phone when you call. You’ll speak with someone who can help you right away, not a voicemail system that might get back to you eventually.
Our technician arrives at the scheduled time and assesses your plumbing issue thoroughly. Before any work begins, you get a clear explanation of what’s wrong and exactly what it’ll cost to fix it. No hidden fees, no surprise charges after the work is done.
We complete the repair using quality parts and proper techniques. You get a walkthrough of what we fixed and why, plus your warranty information. Clean up is included—we don’t leave your home messier than we found it.
If something isn’t working right within our warranty period, we come back and make it right at no additional cost. That’s how we’ve built relationships with Milton families for nearly two decades.
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Milton’s housing stock ranges from historic homes built in the early 1900s to modern construction, and each presents different plumbing challenges. Older homes often need pipe replacements and upgraded fixtures, while newer properties typically require maintenance and occasional repairs.
Our service area covers all of Milton, from the Blue Hills area to East Milton Square. We handle everything from emergency drain cleaning to water heater installations, with special attention to the water pressure issues common in Milton’s hillier neighborhoods.
Massachusetts requires licensed plumbers for all permit work, and we maintain full licensing and insurance. This isn’t just about following rules—it’s about protecting your investment and ensuring work is done safely. Many DIY repairs end up costing more when they’re not done correctly the first time.
We also offer free main sewer line camera inspections for new customers. This helps identify potential problems before they become expensive emergencies, especially important for Milton’s older sewer connections.
We provide 24/7 emergency service throughout Milton, typically arriving within 1-2 hours of your call depending on the situation and time of day. Emergency calls get priority scheduling, especially for issues like burst pipes, sewer backups, or no hot water.
Our emergency response covers all of Milton, from Milton Village to the Brush Hill Road area. We keep emergency equipment and common repair parts stocked so we can often complete repairs on the first visit, even during off-hours.
For true emergencies where water is actively damaging your property, we can often arrive within an hour. We’ll also walk you through immediate steps to minimize damage while we’re on the way.
Yes, we provide clear, upfront pricing before any work begins. After diagnosing your plumbing issue, we explain exactly what needs to be done and give you a firm price quote in writing. No hourly rates that keep climbing or surprise charges added at the end.
This upfront approach means you can make informed decisions about your plumbing repairs. If you need time to think about a major repair or want to get a second opinion, that’s completely fine. We’re not here to pressure you into work you’re not ready for.
Our pricing includes labor, materials, and cleanup. The only time additional costs might arise is if we discover additional problems once we start the work, and we’ll always discuss those with you before proceeding.
We provide a 1-year labor warranty on most plumbing repairs and a 7-day warranty specifically on drain cleaning services. If something goes wrong with our work during the warranty period, we return and fix it at no additional charge.
Our warranties cover the workmanship and installation, not normal wear and tear or damage from other sources. For example, if a pipe joint we installed starts leaking due to our work, that’s covered. If tree roots grow into a drain line we cleaned, that’s a separate issue.
We stand behind our work because we use quality parts and proper installation techniques. Most of our warranty calls are actually questions about maintenance or unrelated issues, not problems with our repairs.
Yes, we’re fully licensed and insured to perform plumbing work throughout Massachusetts, including Milton. Massachusetts has strict licensing requirements for plumbing contractors, and we maintain all necessary permits and insurance coverage.
This licensing isn’t just paperwork—it means our technicians have the training and knowledge to work safely with your home’s plumbing systems. Licensed plumbers are required for most plumbing work in Massachusetts, including anything that requires permits.
We carry liability insurance and workers’ compensation coverage, protecting both our team and your property during any plumbing work. You can request to see our licensing and insurance certificates if needed for your records or insurance requirements.
Our free main sewer line camera inspection for new customers includes a complete video examination of your main drain line from your home to the street connection. We use professional-grade cameras to identify blockages, root intrusion, pipe damage, or other potential problems.
You’ll see the actual video footage of your sewer line and get a written report explaining what we found. This inspection helps identify issues before they become expensive emergencies, especially valuable for Milton’s older homes with aging sewer connections.
The inspection takes about 30-45 minutes and doesn’t require any digging or disruption to your property. If we find problems, we’ll explain your options and provide pricing for any needed repairs, but there’s no obligation to have us do the work.
While we primarily focus on residential plumbing for Milton homeowners, we do handle smaller commercial properties and work with property management companies for ongoing service contracts. Our sweet spot is residential service and repair work where we can build lasting relationships with customers.
For larger commercial projects or complex industrial plumbing, we typically refer those to contractors who specialize in that type of work. We’d rather focus on what we do best—taking excellent care of Milton’s homeowners—than stretch ourselves too thin.
If you manage rental properties or small commercial buildings in Milton, we can discuss service contract options that provide priority scheduling and discounted rates for routine maintenance and repairs.
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