Hear from Our Customers
You shouldn’t have to plan your day around whether hot water will work. When your water heater is properly installed, you get consistent temperature every time you turn the tap.
No more rationing hot water between family members. No more cold surprises during your morning shower. No more wondering if your aging unit will make it through another Massachusetts winter.
Professional installation means your new water heater works efficiently from day one, handles your household’s demands, and gives you years of reliable service without the headaches that come with shortcuts.
We’ve been installing water heaters in Randolph homes for over 15 years. We know how the older housing stock here—those post-war colonials and capes built in the 1950s and 60s—requires careful planning for modern water heater systems.
Massachusetts winters are tough on water heaters. Incoming water temperatures can drop 30 degrees from summer to winter, forcing your system to work overtime. We’ve learned which units perform best in our climate and how to install them for maximum efficiency.
Our team understands local building codes, permit requirements, and the unique challenges of Randolph’s housing. When you call Emma Plumbing, you’re working with professionals who’ve solved the same problems in hundreds of local homes.
We start by evaluating your current system and your household’s hot water usage patterns. How many people live in your home? Do you have teenagers who take long showers? Do you run multiple appliances simultaneously? These details help us recommend the right size and type of water heater.
Next, we handle all Massachusetts permit requirements and coordinate delivery of your new unit. We schedule installation at your convenience and provide accurate time estimates so you can plan your day.
During installation, we remove your old water heater safely, install the new system to code, and test everything thoroughly. We insulate pipes properly for Massachusetts winters, ensure all connections are secure, and clean up completely. Before we leave, your hot water is flowing and you understand how to maintain your new system.
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Your water heater installation includes everything needed for proper operation: removal of your old unit, professional installation, all required permits, and proper disposal. We handle gas connections, electrical work, and venting to ensure safe, code-compliant operation.
In Randolph’s climate, proper insulation prevents heat loss and frozen pipes. We insulate supply lines, recommend optimal placement, and ensure your system operates efficiently even when temperatures drop below freezing. Massachusetts requires specific safety measures—our licensed team knows exactly what’s needed.
Every installation includes our one-year labor warranty plus manufacturer equipment coverage. New customers also receive a complimentary main sewer line camera inspection—a $200 value that helps identify potential problems before they become expensive emergencies.
Most water heater installations are completed the same day, typically within 4-6 hours. Traditional tank replacements are usually faster, while tankless systems may require additional time for electrical or gas line modifications.
We keep common models in stock and maintain relationships with local suppliers for quick equipment access. For emergency situations, we often complete installations within hours of your call. The exact timeline depends on your home’s existing setup and the type of system you choose.
We’ll provide an accurate time estimate during your consultation so you can plan accordingly. Our goal is restoring your hot water quickly while ensuring the installation is done properly and safely.
Massachusetts requires plumbing permits for all water heater installations, plus gas permits for gas-fired units. These permits ensure your installation meets state safety codes and energy efficiency standards.
We handle all permit applications, inspections, and approvals as part of our service. This protects you from liability issues and ensures your installation passes inspection on the first try. Skipping permits might save money upfront, but it creates problems when selling your home or filing insurance claims.
Licensed contractors like us know exactly what permits are required and how to get them approved quickly. This is included in our service—you don’t need to worry about paperwork or dealing with town offices.
Tankless systems work well in Massachusetts but aren’t right for every situation. They provide unlimited hot water and save space, but require adequate gas supply or electrical capacity that many older Randolph homes lack.
If your home has multiple bathrooms and high simultaneous usage, you might need multiple tankless units or a larger traditional tank. Tankless systems also cost more upfront—typically $2,500-$4,500 installed versus $1,500-$2,500 for quality tank systems.
During our consultation, we’ll assess your home’s infrastructure, usage patterns, and budget to recommend the best option. Sometimes a high-efficiency tank system provides better value than tankless for your specific situation.
Cold weather forces your water heater to work much harder because incoming water temperatures drop significantly in winter. This increased workload strains the system and can lead to premature failure, especially in older units.
Massachusetts winters also bring risks of frozen pipes, which can block water flow or cause burst pipes that flood your home. Proper insulation of both the water heater and connecting pipes is crucial for preventing these problems.
We install water heaters with Massachusetts winters in mind—proper insulation, strategic placement, and systems sized to handle the extra demand cold weather creates. This prevents the efficiency loss and potential damage that poorly planned installations often experience.
Every installation includes our comprehensive one-year labor warranty covering all workmanship. If any issue arises with our installation work—connections, venting, electrical, or gas lines—we’ll return to fix it at no charge.
You also receive the full manufacturer warranty on the water heater itself, typically 6-12 years depending on the model. We register your warranty and provide all documentation. Our warranty specifically covers installation connections, proper venting, electrical work, gas line connections, and any installation-related issues.
This warranty gives you confidence that your investment is protected and your hot water will work reliably for years to come. We stand behind our work completely.
Yes, we provide 24/7 emergency water heater installation throughout Randolph and the South Shore. When your water heater fails completely—especially during winter—waiting days for service isn’t an option.
We keep common water heater models in stock and can often complete emergency installations the same day you call. Our emergency service includes assessment, equipment procurement, installation, and cleanup, all with the same quality standards as scheduled work.
Emergency installations may involve additional service fees, but we discuss all costs upfront before beginning work. Our goal is restoring your hot water quickly while ensuring the installation meets all safety and code requirements.
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