Hear from Our Customers
Your water heater quits at the worst possible time. You’re rushing to get ready for work, and suddenly there’s no hot water. Your family’s morning routine grinds to a halt.
We get it. That’s why we focus on getting your hot water restored fast, not dragging out the process with endless diagnostics and surprise fees.
When we replace your water heater, you get reliable hot water for years to come. No more worrying about when it might fail next. No more cold surprises. Just consistent, dependable hot water when you turn the handle.
We’ve been serving Medford homeowners since 2007. We started in new construction but shifted our focus to what matters most to local families: reliable service and repairs when you need them.
Medford’s older homes present unique challenges. Many houses here were built decades ago with plumbing that wasn’t designed for today’s water heater technology. We understand these systems inside and out.
You won’t get surprised by hidden fees or amateur work. Every job comes with upfront pricing and a 1-year labor warranty because we stand behind what we install.
First, we assess your current setup and water usage needs. Not every home needs the same size unit, and we’ll recommend what actually fits your situation, not what makes us the most money.
Next, we handle all the removal and disposal of your old water heater. We’ll also check that your electrical, gas, or plumbing connections meet current codes. If updates are needed, we’ll tell you upfront what it costs.
Installation typically takes 2-4 hours depending on your home’s setup. We test everything thoroughly before we leave and walk you through basic maintenance to help your new unit last as long as possible.
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Every water heater replacement includes proper sizing based on your home’s hot water demand. We don’t just swap out the old unit with the same size if it wasn’t meeting your needs in the first place.
Medford’s mix of older and newer homes means we work with everything from original 1950s plumbing to modern PEX systems. We bring the right connections and adapters to make sure your new water heater integrates properly with your existing plumbing.
You also get our 1-year labor warranty and 24/7 emergency service access. If something goes wrong with our installation, we come back and fix it at no charge. Plus, as a new customer, you get a free main sewer line camera inspection to catch potential problems before they become expensive emergencies.
Most water heater replacements take 2-4 hours from start to finish. The timeline depends on your home’s setup and whether we need to update any connections to meet current codes.
If your home has older plumbing or electrical that needs upgrading, it might take longer. We’ll let you know upfront if we spot anything that could extend the job. We don’t rush installations because cutting corners leads to problems later.
For emergency replacements, we can often get your hot water restored the same day you call, assuming we have the right unit in stock for your home’s needs.
It depends on how much hot water your household actually uses, not just how many people live there. A family of four that takes quick showers needs less capacity than two people who love long baths.
We calculate your peak hour demand by looking at your busiest hot water usage time. Usually that’s morning when everyone’s getting ready for work and school. We size the unit to handle that demand comfortably without running out.
Tank size isn’t the only factor either. Recovery rate matters just as much. A smaller tank with a fast recovery rate often works better than an oversized tank with slow heating, especially in Medford’s older homes where space is tight.
If your water heater is over 10 years old and having problems, replacement usually makes more sense than repair. Older units become less efficient and more prone to breakdowns as components wear out.
Major repairs like replacing the heating elements or dealing with tank leaks often cost 40-60% of a new unit’s price. At that point, you’re better off investing in a new water heater with a full warranty and better efficiency.
We’ll be honest about whether repair makes sense for your situation. Sometimes a simple thermostat replacement gets you a few more years. But we won’t recommend expensive repairs on a unit that’s likely to fail again soon.
Yes, we provide 24/7 emergency service for water heater failures throughout Medford. When your water heater fails completely, we understand you need hot water restored as quickly as possible.
Emergency replacements typically cost the same as scheduled installations. We don’t add premium charges just because it’s after hours or on weekends. You’re already dealing with the inconvenience of no hot water.
We keep common water heater sizes in stock specifically for emergency calls. In most cases, we can have your hot water restored within a few hours of your call, assuming your home’s connections don’t need major updates.
Tank water heaters store 40-80 gallons of hot water and reheat it as you use it. They cost less upfront and work well for most Medford homes, especially older houses with standard plumbing setups.
Tankless units heat water on demand, so you never run out of hot water. But they require more powerful electrical or gas connections that many older Medford homes don’t have. The installation often costs significantly more due to these upgrades.
For most families, a properly sized tank water heater provides reliable hot water at a lower total cost. Tankless makes sense if you have very high hot water demand or limited space, but it’s not automatically the better choice.
Every water heater installation includes our 1-year labor warranty covering all installation work. If something goes wrong with how we installed your unit, we come back and fix it at no charge.
The water heater itself comes with the manufacturer’s warranty, typically 6-12 years depending on the model you choose. We help you register the warranty and handle any manufacturer warranty claims if needed.
We also include you in our 24/7 emergency service network as a new customer. Plus, you get a free main sewer line camera inspection to identify potential plumbing issues before they become expensive problems.
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